Terms of use

Using XER360

These terms describe access to XER360’s schedule-analysis service. XER360 provides this service and can be contacted at support@xer360.com. Use only accounts and schedules you are authorized to use. Keep credentials confidential and provide accurate account information. Your membership is for your own use; additional users require their own accounts unless a written team agreement states otherwise.

Limited service license and ownership

During an authorized trial or membership, you receive a limited, non-exclusive, non-transferable right to use XER360 for your schedule reviews. XER360 and its licensors retain rights in the service and its original software and content. You retain your rights in uploaded schedules and your project information. You authorize only the temporary processing needed to provide the requested analysis. You may download and share your project reports with people you are authorized to share them with.

Acceptable use and protection of the service

You must not copy or redistribute protected service code or content, resell the application, bypass authentication or subscription checks, share accounts to avoid licensing, access another customer’s data, or overload the service. Automated scraping, systematic output harvesting to extract the proprietary implementation, and reverse engineering are prohibited except where applicable law provides a non-waivable right or we give written permission. Normal use of exported reports and lawful independent development remain permitted. Report suspected security issues privately to support@xer360.com.

Subscriptions, renewal and refunds

New subscriptions cost US$19 per month or US$190 per year, plus applicable taxes shown at checkout. Existing subscriptions may retain earlier prices. The 14-day account trial does not automatically charge you. Subscribing starts payment immediately. If you choose automatic renewal, charges recur at your agreed billing interval until canceled. Cancel from My Profile to stop future renewals; access continues through the paid period. We will disclose any future price changes before they apply to renewal.

Your first annual subscription payment qualifies for a full refund if you request it within seven calendar days. Monthly payments and renewals are non-refundable except where required by law. Email support@xer360.com from your account email to request a refund. Cancellation alone does not request a refund. A processed full refund ends the paid subscription and paid access. Mandatory consumer rights remain unaffected.

Analysis limitations

Results depend on exported schedule data, calendars, baselines, settings and assumptions. XER360 assists professional review; it does not certify schedule compliance or establish delay causation, legal entitlement or contractual liability. Review the calculation basis and limitations and verify material conclusions against the source schedule before relying on them. References to professional standards do not imply endorsement or certification.

Availability and misuse

Processing limits, queues and maintenance may affect availability. We may restrict requests or suspend access to investigate misuse, protect other customers, or meet legal obligations. Where reasonably possible, we will explain the issue and provide an opportunity to resolve it. Any applicable refund rights remain in force.

Responsibility and mandatory rights

To the extent permitted by law, the service is provided as available without a promise that every result is complete, error-free or suitable for a particular decision. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.

Account emails

By creating an account, you agree that XER360 may email you account-related notices, including confirmation, password resets, security notifications, billing information and a reminder before your trial ends. These notices relate to your requested service and are not permission to send promotional campaigns. A trial reminder does not charge you or automatically create a paid subscription.

Privacy, changes and contact

The Privacy policy explains data handling. Material changes to these terms will be identified with an updated version and, where necessary, notice and renewed acceptance. Changes will not retroactively remove accrued rights. Contact support@xer360.com about permissions, account issues or these terms.